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Customer Support

Raise a Support Ticket

Complete the form to raise a support ticket and one of our support team members will be in touch.

CCR Systems offers support 7 days a week though our Maintenance Packages. Learn more.

EPOS System
Support Packages

  • Support Available 7 Days a Week
  • Full In-House Support Team
  • Remote Support Available

With more than 40 years in the business, our support team are highly experienced and therefore are able to understand the challenges you’re facing and provide a solution within a short time frame, helping you to minimise downtime.

Remote Support

With our Standard Support package, you can rely on our expert assistance to keep your business running efficiently, preventing any frustrating disruptions and costly downtimes.
£ 15 Monthly
  • In-House Technical Support Team
  • Configuration & Price Changes
  • Quick Support Times
  • Telephone & Remote Access Support
Contact Us
Support pricing is a monthly charge based on the number of devices your business has. T&Cs Apply. See your managed service agreement for details.

Standard Support

With our Standard Support package, you can rely on our expert assistance to keep your business running efficiently, preventing any frustrating disruptions and costly downtimes.
£ 20 Monthly
  • In-House Technical Support Team
  • Software Updates & Integrations
  • Hardware Support & Replacement *
  • Priority A Response Within 8-16 Hours
  • Priority B Response Within 8-16 Hours
  • Telephone & Remote Access Support
Contact Us
Support pricing is a monthly charge based on the number of devices your business has. * A loan replacement will be given if we determine your system repairable. T&Cs Apply. See your managed service agreement for details.

Premium Support

By upgrading to our Premium Support package, you can enjoy improved response times as well as configuration and price changes, while still benefiting from the features of our Standard Support service
£ 30 Monthly
  • In-House Technical Support Team
  • Configuration & Price Changes
  • Hardware Support & Replacement *
  • Software Updates & Integrations
  • Priority A Response Within 7-8 Hours
  • Priority B Response Within 8-16 Hours
  • Telephone & Remote Access Support
Contact Us
Support pricing is a monthly charge based on the number of devices your business has. * A loan replacement will be given if we determine your system repairable. T&Cs Apply. See your managed service agreement for details.

Enhanced Support

Experience top-tier assistance with our Enhanced Support package. It combines the features of our Standard and Premium Support packages, as well as rapid response times and dedicated 24/7 support.
£ 40 Monthly
  • 24/7 Dedicated Support Team
  • Configuration & Price Changes
  • Hardware Support & Replacement *
  • Software Updates & Integrations
  • Priority A Response Within 4 Hours
  • Priority B Response Within 4-8 Hours
  • Telephone & Remote Access Support
Contact Us
Support pricing is a monthly charge based on the number of devices your business has. * A loan replacement will be given if we determine your system repairable. T&Cs Apply. See your managed service agreement for details.

Make an Enquiry

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