The Royal Court Liverpool is one of The Liverpool City Region’s most iconic theatres. For nearly 100 years, it’s been home to unforgettable shows, packed with talented local actors and a dining experience that’s become almost as famous as the performances themselves. But with such a busy venue, The Royal Court needed a Point-of-Sale solution that could keep up with the action.
Enter CCR Systems: ready to help them streamline service, cut down queues and boost sales—all while keeping the show on the road.
The Challenge
With a steady stream of theatregoers wanting drinks before the show and snacks during the interval, Royal Court had a problem: too many people, not enough time.
The staff were rushed off their feet and guests were waiting longer than they’d like for their orders. They needed a solution that could speed things up, reduce errors and keep the experience smooth—and that’s where we came in.
The Solution
We dropped in with a cloud-based EPOS system using ICR Touch—fast, reliable and built for high-volume venues. Here’s how we made a difference:
What We Did:
- Pay at Table & Mobile Payment Devices: No more queuing at the bar. Now, staff can take orders and payments straight from customers, whether they’re seated or standing. The result? Quicker service, happier customers and less time wasted running around.
- Customisable Interfaces: The system was customised to fit every food and drink area, ensuring it was as simple to use as possible, even during the busiest shifts.
- Enhanced CRM & Loyalty Benefits: The system captures customer data, meaning Royal Court can offer personalised promotions and keep guests coming back for more. Who doesn’t love a little extra loyalty?
- Real-Time Reporting and Analytics: Managers now have instant access to data on sales and staff performance, helping them make quicker decisions and keep things running smoothly.
- Intelligent Kitchen Display Systems: No more paper chits flying around the kitchen. Orders are now sent straight to digital displays, ensuring faster, more accurate food prep.
- Pre-Show & Interval Ordering: Guests can now order food and drinks straight from their seats via QR codes. They don’t have to miss a second of the show and the theatre increases sales at the same time. Win-win.
- Staff Training & Support: We trained the team to get the most out of the system—maximising efficiency and minimising mistakes.
The Impact
The new EPOS system has had a serious impact:
- Speedy Service: With mobile devices and quick order processing, queues are down, and service is faster than ever.
- Happy Customers: Faster service, plus loyalty rewards? Guests are loving the new system—and they’re coming back for more.
- Bigger Sales: With the new system, the theatre is seeing more sales—especially during those precious pre-show and interval moments.
Conclusion
With the new EPOS system from CCR Systems, Royal Court Liverpool has upped its game. The service is faster, the staff are more efficient, and the customer experience has improved across the board. It’s a win for the theatre and a win for the audience.
Want to upgrade your venue’s EPOS system? We also offer fully integrated box office ticketing solutions—no commissions, no hassle. Contact us to learn more.
