Customer Support

Raise a Support Ticket

Complete the form to raise a support ticket and one of our support team members will be in touch.

CCR Systems offers support 7 days a week though our Maintenance Packages. Learn more.

How can we help?

Speak to a member of our sales team for assistance, get support with using our products, or get in touch with our customer success team.

Call our head office on 0151 644 8296

Our dedicated support team are here to assist with a wide range of issues, including software glitches, hardware faults, configuration updates, and pricing changes.
 

Simply fill out the form, and we’ll work quickly to resolve the problem, keeping your business running smoothly with minimal disruption.

  • Support Available 7 Days a Week
  • Full In-House Support Team
  • Remote Support Available
  • EPOS Repair Service

EPOS System Support Packages

  • Support Available 7 Days a Week
  • Full In-House Support Team
  • Remote Support Available
  • Staff Training
  • EPOS Repair Service

Boasting over 40 years of industry experience, our support team is highly skilled in understanding the challenges you face. We pride ourselves on delivering tailored solutions within a quick timeframe, ensuring minimal downtime for your business. You can count on us for fast, reliable support whenever you need it.

A young man in a yellow shirt works intently on a computer's internal components, holding a tool. A ring light illuminates his customer support workspace, which is scattered with electronic equipment and cables.

Remote Support

With our Remote Support package, we’ll log in to your machine remotely to diagnose operational issues, ensuring your business stays on track and avoiding unnecessary disruptions and downtime.
£ 15 Monthly
  • In-House Technical Support Team
  • Configuration & Price Changes
  • Quick Support Times
  • Telephone & Remote Access Support
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Support pricing is a monthly charge based on the number of devices your business has. T&Cs Apply. See your managed service agreement for details.

Standard Support

With our Standard Support package, you can rely on our expert assistance to keep your business running efficiently, preventing any frustrating disruptions and costly downtimes.
£ 20 Monthly
  • In-House Technical Support Team
  • Software Updates & Integrations
  • Hardware Support & Replacement *
  • Priority A Response Within 8-16 Hours
  • Priority B Response Within 8-16 Hours
  • Telephone & Remote Access Support
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Support pricing is a monthly charge based on the number of devices your business has. * A loan replacement will be given if we determine your system repairable. T&Cs Apply. See your managed service agreement for details.

Premium Support

By upgrading to our Premium Support package, you can enjoy improved response times as well as configuration and price changes, while still benefiting from the features of our Standard Support service
£ 30 Monthly
  • In-House Technical Support Team
  • Configuration & Price Changes
  • Hardware Support & Replacement *
  • Software Updates & Integrations
  • Priority A Response Within 7-8 Hours
  • Priority B Response Within 8-16 Hours
  • Telephone & Remote Access Support
Contact Us
Support pricing is a monthly charge based on the number of devices your business has. * A loan replacement will be given if we determine your system repairable. T&Cs Apply. See your managed service agreement for details.

Enhanced Support

Experience top-tier assistance with our Enhanced Support package. It combines the features of our Standard and Premium Support packages, as well as rapid response times and dedicated 24/7 support.
£ 40 Monthly
  • 24/7 Dedicated Support Team
  • Configuration & Price Changes
  • Hardware Support & Replacement *
  • Software Updates & Integrations
  • Priority A Response Within 4 Hours
  • Priority B Response Within 4-8 Hours
  • Telephone & Remote Access Support
Contact Us
Support pricing is a monthly charge based on the number of devices your business has. * A loan replacement will be given if we determine your system repairable. T&Cs Apply. See your managed service agreement for details.

We Offer Staff Training

Got new staff and need additional training or just need a refresher? We offer training and professional services to make sure you’re skilled up to get the most value from your EPOS system.
Contact us

Make an Enquiry

Fill out the form below, and we will be in touch shortly.